Blog Posts

Add “No” to Your Negotiation Toolkit

Add “No” to Your Negotiation Toolkit

Imagine you want to sell life insurance to a client. As part of your pitch, you might say, “Don’t you want to make sure your loved ones are left with some financial peace of mind?” The client will probably answer, “Yes, of course.” With this response, the client is probably thinking that they know they need to put life insurance on their radar, but still aren’t ready to focus on it. Now, what if you said this instead: “Is it

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Take Control of Your Negotiation Using Active Listening Techniques

Take Control of Your Negotiation Using Active Listening Techniques

Have you ever had a conversation with someone, and while they’re talking you say, “I see,” “Hmm,” or even “Interesting”… but when they’re finished, you ignore everything they said and go in with your pre-planned response? That’s called passive listening. The fact is, most people aren’t listening to understand – just to respond. You may think you’re showing that you’re engaged, but you won’t fool anyone for long. That’s where active listening comes in. In negotiations, active listening can be

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Delivering Bad News as a Negotiation Strategy

Delivering Bad News as a Negotiation Strategy

Delivering bad news may not top anyone’s favorite-things list, but did you know it can be used as a weapon in a negotiation? Whether you use it to gauge a reaction, make a counteroffer, or set the stage for other news that you may have, delivering bad news is an art. Keep reading as I talk about three ways to deliver bad news and how to wield these methods in a negotiation. 1. Using the Sandwich Technique Step 1: Start

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Business Divorce: Negotiating with Your Business Partner

Business Divorce: Negotiating with Your Business Partner

Negotiating in the Time of COVID As a business lawyer, I’m used to receiving frantic calls at all hours about any number of business issues, from the mundane to the bizarre. But over the past eight weeks, as PPP has run out and many business owners and CEOs are facing seemingly insurmountable challenges, these calls have overwhelmingly focused on one topic: business divorce. Due to the prolonged economic disruption of COVID-19, the reality is that many business partnerships will disband.

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The Leadership Pivot In A Time Of Crisis

The Leadership Pivot In A Time Of Crisis

“When I let go of what I am, I become what I might be.“ — Lao Tzu Originally published by Express News Group Leaders aren’t born — they are made by the times they exist in and how they rise to the occasion. Let me back up. The richness of Long Island lies not only in its real estate and school districts but also in its innovative businesses, restaurants and hospitality. Small businesses are the backbone of our economy and must survive.

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Negotiating from a Distance

Negotiating from a Distance

Clammy handshakes, a scratched mahogany table with papers strewn about, laptops fighting for space with half empty cups of coffee, and that awful fluorescent lighting above – sounds pretty great right about now, doesn’t it? In this unprecedented time of social distancing due to the coronavirus pandemic, negotiations are still happening every day (and they must, for our economy to recover) – they just look different. Critical tools in the negotiator’s toolbox involving nonverbal cues, such as body language and

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Curb Your Enthusiasm: How Overconfidence Can Kill the Deal (And What To Do About It)

Curb Your Enthusiasm: How Overconfidence Can Kill the Deal (And What To Do About It)

You’ve just left the negotiation table, and you know it went well – it’s in the bag! Except it’s not, and later it turns out that the deal is dead. Confidence is a critical quality in strong negotiators, but too much can cloud your judgment. Consider the steps below to rein it in and ensure your confidence is an asset, not a liability. Embrace the unknown. Sure, you’re a great negotiator, you did your research, and you’re feeling completely prepared

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Renegotiating a Bad Deal

Renegotiating a Bad Deal

Ever negotiate a deal and happily put it to bed, only to have to revisit it months or years later? Every negotiator has ended up with an agreement that no longer suits their needs, or their adversary’s, and must go back to the table to turn the lopsided deal right again. But the dynamics of renegotiation aren’t the same as negotiating for the first time, and renegotiating what you thought was a done deal comes with its own set of

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The Difference Between Empathy and Sympathy in Negotiation (And Why It Matters)

The Difference Between Empathy and Sympathy in Negotiation (And Why It Matters)

The Chinese general and military strategist Sun Tzu famously wrote that the “supreme art of war is to subdue the enemy without fighting.” Using empathy at the negotiation table is the modern-day embodiment of this strategy.  A fundamental human need is to feel accepted, validated, and understood by others. This reality means that negotiation strategy is really about psychology. To get from Point A to Point B, the skilled negotiator must exploit psychological principles – and this means empathy must

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When to Call it Quits in Negotiation

When to Call it Quits in Negotiation

When it comes to negotiation, sometimes you have to just walk away. When a negotiation is going well, and you and your adversary have reached a win-win (or at least a win-not lose) deal, it’s obvious when to stop negotiating. But when a negotiation turns tense or difficult, how do you know when to push through and keep going, or stop and move on? Here are some signs it’s time to call it quits. “It’s just not fair!” It’s human

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