Negotiating with Difficult Clients

bad review

Whether you’re a business owner, in sales, a provider of professional services, or a member of just about any profession that deals with the public, you’re going to deal with “difficult” clients. I don’t believe that professionals need (or should) give in to an unreasonable client’s every demand. However, we’re operating in a time when a bad Yelp review can tank your business – so it’s important to have the proper tools, training, and support in your negotiation toolkit to

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Q2 Roundup of Your Most Compelling Comments

images of CMM Live guests and negotiation presentation

Q2 Roundup – Summer’s here, which means Q2 is just about wrapping up. With no shortage of current events to blog about, I’ve received many passionate responses to my blog posts these past few months – many of which gave me an interesting new perspective. I really enjoy hearing from readers – thank you for sharing your thoughts. I’ll be back to blogging in July – and until then, here are some of the most thought-provoking and personal comments I received.

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CMM Live: The Housing Sector featuring Sal Ferro of Alure Home Improvements and Gwen O’Shea of CDCLI

We welcomed business leaders from different facets of the housing sector. First, Sal Ferro, President & CEO of Alure Home Improvements, talked about why Long Island is not a side act to our neighbor NYC but a great place to do business in its own right. Sal turned a small painting company into one of the most successful home remodeling companies in the nation and discussed Alure’s role in helping Long Island homeowners invest in their own biggest asset. Next

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Howard Stern, the Riddle

On Howard Stern – Over the last few weeks I’ve spent an inordinate amount of time wrestling with my relationship with Howard Stern. I don’t have any personal connection to him, but I’ve been a listener over the years as I find him to be a great interviewer. And so, like many others, I check out his channel while driving to see who he has on. If it’s someone interesting, I listen; if it’s one of his antics, I typically move along. Over

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